Тhe most frequently asked questions
about El Shisha

El Shisha are portable electronic devices that generate vapor by pulverizing liquid from their tank or cartridge using a vaporizer. The main elements of the El Shisha devices are: Battery, vaporizer and Tank / Cartridge.

The El Shisha devices are intended for use by people over 18 years of age (21+ in USA). They can be used by any person:

  • people who are non-smokers
  • people who want to give up the harmful habit of smoking cigarettes
  • people who love to vape and are already familiar with the technology, but are looking for more stylish and premium device to add to their collection
  • people who have never smoked any kind of cigarettes, vapes or narghile and would like to test something they are not at risk of becoming addicted to.

People with high blood pressure, cardiovascular conditions, pregnant and breastfeeding women should consult a doctor before using the products.

There in no burning process in the El shisha devices, it is a smoke-free technology that only prodeces water vapor. The El Shisha liquids do not contain nicotine, tobacco or tar. Therefore neither the devices, nor the liquids are subject to the law for smoking and may be used in all kinds of public places.

This is maybe the most frequently asked question – “can using El Shisha help us quit smoking standard tobacco products?” Using El Shisha allows us to keep the distinctive movements, manners and sensations like standard smoking. Many people have used similar products to stop smoking and with a high success rate. Researchers from University College London assessed, in a recently published study, that vaping and the use of e-cigarettes may help between 50 000 and 70 000 people quit smoking every year in England. Other studies conclude there is a substantial increase in people quitting cigarettes as the rate of vaping increased in recent years.

El Shisha liquids do not contain any nicotine or other substances and toxins that can be found in tobacco products and as a result do not lead to addiction.  We can’t guarantee that you won't get addicted to the amazing taste and to the great experience though. ;) ;)

E-liquid is the substance that „fuels“ the vape device and gives you the taste and aroma that creates the experience of vaping itself. The selection of a nice and quality fluid is no less important than choosing the right device to get the desired experience.

The El Shisha e-liquids are manufactured in Germany and have a certificate that guarantees their high quality and purity of the ingredients used.

No, the El Shisha liquids do not contain nicotine! The El Shisha company stands against nicotine usage and for this reason our e-liquids are specifically developed to deliver a sophisticated nicotine-free shisha experience.

The main ingredients of our e-liquids are Vegetable Grycerin (VG) derived from plant oils, Propylene Glycol (PG) and flavours. All of the ingredients are with food grade quаlity and are heavily used in the food industry.

Almost always the answer to this question is yes. Of course, the amount saved greatly depends on the way and frequency of using the devices and on the individual preferences of the users.

Vegetable glycerin is a thick, non-toxic, sweet-tasting, odorless and colorless liquid. It is obtained from the processing of vegetable oils and has a very wide application in the food industry and in cosmetics. In е-liquids, it is used as a base and very often the main ingredient, which produces the vapor and carries the flavours.

Propylene Glycol is a colorless liquid with no odor, faint sweet taste and high viscosity. It is a non-irritating organic compound which has broad use in cosmetics and pharmacology as well as many food aplications. It is used in such products as coffee-based drinks, ice cream, whipped dairy and in some cases as a substitude for sugar. In e-liquids it is used as one of the main ingredients and carrier for the flavours.

Vogue uses small and easy-to-replace cartridges, does not require turning on or filling with liquid, but generates less vapor compared to Privé.

Privé has a vaporizer coil that the customer has to screw on themselves to the device and fill the container with liquid. It is a more powerful device that generates more vapor.

One bottle of liquid is sufficient for 15-16 refills of the fluid reservoir of the device. Of course, the time spent consuming a tank of liquid is extremely individual and subjective - it depends on the frequency and intensity of use of the device.

2GO devices have about 450-500 puffs. Of course, this number may vary slightly depending on the strength and intensity of use.  These devices are not rechargeable or refillable with liquid.

The lifetime of a disposable vaping device depends on frequency of use and length of a drag. One can last for a few days or even a few months, when used occasionally, however, with frequent and continuous use, it can also lose charge in a matter of hours. If all of your cigars worked for approximately the same amount of time, this is their lifetime, based on your vaping style. 

If your order is placed before 17:00 h. your parcel will be delivered on the next day. If the order was placed on Friday and is to be delivered to an exact address, it may also be delivered on Monday.

If you are under 18 years of age, an adult relative or friend of yours must place the order and accept the parcel from the courier company.

A flashing light blinking at the bottom of your disposable device means that the device’s battery drained, so you must dispose of the device, and replace it with a new one.

The reasons may be: no vaporizer coil is installed; the button was pressed for more than 15 seconds; not enough battery charge; the evaporation head is burned; either the vaporizer or the rotating ring cap is not tightened well enough.

The device may flash if: it is used for more than 10 seconds continuously; no battery charge; when plugged into a charger and the battery is fully charged, the light flashes 20 times before turning off.

This happens when the button has been pressed for a long time without inhaling from the device. Pressing the button continuously without inhaling from the device will cause the vaporizer to burn out and must be replaced if it tastes like charcoal or burned. The button should only be pressed when inhaling from the device.

El SHisha 2GO is a disposable vape designed for on the go moments. El SHisha 2GO is non-rechargeable device containing a non-replaceable powerful lithium-ion battery. Each device is designed for single use, and provides up to 500 puffs*. 

No, every taste of 2GO is sold in one color only.

Taste preferences are something very individual and we would not be able to recommend which taste will appeal to consumers the most. However, purely statistically, we can say that the best-selling tastes for 2GO and Vogue are Strawberry and Double Apple, while for Privé they are Melon and Cherry.

For deliveries outside Bulgaria we work with the courier company TNT. If the courier company delivers to your country and if there are no restrictions in that country for this type of products you can place an order. You, as the buyer, are responsible for the additional costs, such as customs duties, taxes and customs clearance, if such are applicable in your country.

The vaporizer coil of the Privé device is a consumable. After prolonged use, which can vary greatly depending on the frequency and intensity of use, it is good to replace the vaporizer coil.

You will understand that the vaporizer coil is due to be replaced if the taste of the flavor is no longer felt good; if the evaporation process itself is no longer as effective or if it tastes like burnt.

If you would like to become a distributor please contact us at the email or phone number provided on the site.

We do not recommend to use El Shisha Prive with other liquids. You will have best shisha experience with our own El Shisha liquids. If you want to use another liquid, which contains nicotine, better to chose a liquid with the same consistency and ingredients as our own El Shisha e-liquids. 

To start using your any of our disposable devices, simply remove the cilicone cap and all packaging and vape the aromatic flavours with many puffs*.

*All of the disposable vapes of El Shisha have different copacity - from 500 to 3500 puffs. Based on laboratory testing of newly manufactured product and may vary depending on individuals usage behavior. 

It could be one of several reasons:

If your El Shisha vape is a disposable, it may have run out of charge. Please dispose of responsibly. All of our disposable El Shisha vapes are the following models: El Shisha 2GO, El Shisha Blink Blink, El Shisha Zahir (it is a hybrid device, so you can charge it once) and El Shisha Diamond.

If you have El Shisha Prive:

- Dirt might be blocking the mouthpiece. Clean it with a dry cloth.

- The device might have ran out of liquid or battery. Refill and recharge it

- The coil have to be replaced with a new one


If your El Shisha device is not working in the way that you expected and you have tried the suggested remedial action (cleaning), please contact our Customer service team.

El Shisha has the greatest variety of flavours, both sweet, creamy or fruity, with refreshing ice effect or intensive - from Creamy Tobacco and Vanilla Latte to fresh combinations like Peach and Strawberry, Banana Cherry and many more. Our collection of vape flavors consists of more than 100 tastes both for disposable ot rechargable devices. 

•Store your El Shisha in a shady and dry place, between 0–35°C

•Do not drag, crush, pierce, incinerate or immerse the device in water, keep all El Shisha products completely dry

•Never leave in direct sunlight or near heat sources

•Do not use around flammable liquids or gases.

As a result of the prohibition imposed by the International Civil Aviation Organization (ICAO), it is prohibited to transport any kind of vaping devices in checked baggage. In the event that an electronic hookah is being carried during air travel, it is imperative to note that it must be stowed in the carry-on luggage, which must be kept in a secure location throughout the flight, and the device itself must be kept at a safe distance from any combustible materials. Additionally, while being transported on an aircraft, the vape device must be contained within a securely closed packaging to prevent any leakage of liquid due to the low-pressure environment.